Papers

Terms of service

Last updated 29 October 2026

These terms cover visits booked with Avir Home Fibre Ltd., company no. 516492808, Entrance B, 18 HaMasger Street, Tel Aviv-Yafo 6777669. The desk is on 03-756-2841 and desk@fabfresh.pro. A visit that has been carried out is a service performed in your home. Rights under the Consumer Protection Law, 5741-1981, that cannot be waived still apply.

The service

We clean upholstery and mattresses on site by low-moisture hot-water extraction, plus a surface clean for leather when we accept it. We do not remove the furniture, reupholster it, or treat a code-X cloth that the label says should not be cleaned with water. The method and the fibre library describe the work in more detail and are part of what you are booking.

Quotes

Menu prices are in shekels and include VAT at 18%. They assume a standard piece in a home we can reach with the hose. A sectional longer than about 3.2 metres, a sofa-bed, heavy soiling, a balcony set, or Impala-type cloth can change the figure. The desk confirms from a photo before the van is committed. The minimum invoice is ₪340.

The window

You choose a two-hour window. We text when we are downstairs. Traffic on the Ayalon is the usual reason a window slips; the desk will say so rather than arrive silent. Same-day visits are arranged only by phone before 11:00, when a van is already nearby. The studio is closed on Saturday.

Cancellation

• Until 18:00 the day before the visit, cancellation is free.
• After that, and before the van leaves, the call-out held on the board is ₪120.
• A no-show, or a refusal of access when we are at the door within the window, is ₪180.

If we cancel because the seam test fails on the only piece, you pay nothing. If we cancel because the road is shut, we move the visit.

The flat

Please clear about a metre, keep pets in another room, and tell us about stairs and a sofa-bed mechanism. Fragile objects should be off the arms. We carry from a parking spot up to about 150 metres. A building lift, when we need it, has to accept a machine about 90 cm deep. You confirm that the furniture is yours to have cleaned, or that the owner agrees.

Cloth, colour, and stains

We test a hidden seam when the cloth can spare one. Proceeding after that test is your agreement to continue on that cloth. Existing sun-fade, worn pile, dry foam, and old dye loss are not damage caused by the visit. Oil, tannin, and protein are treated as separate steps. A stain that has already destroyed the dye will look lighter, not new. We will not promise otherwise at the door.

After we leave

Sit, or sleep, when the cloth is dry to the touch — often the same evening, longer in August humidity or against a closed window. If a tide mark appears within 48 hours and it was not there when we left, we return once at no charge. Write or call inside those 48 hours and send a photo in daylight.

Payment

Payment is due when the visit ends. We take Visa, Mastercard, and Isracard on a terminal, Bit to 052-617-3308, or cash. Bank details, if you want a transfer before a large sectional, are sent by the desk with the confirmation and are not published on this site. A transfer that has not arrived by the morning of the visit means the slot is released.

The website

Preparing a note in the form does not reserve a slot. The slot exists when the desk confirms it. Menu prices can be updated; the price you were confirmed is the price of that visit. The site is published in English for customers in Israel.

Law

These terms are governed by the law of the State of Israel. The courts of Tel Aviv-Yafo have jurisdiction, without limiting a right you have to bring a consumer claim in another competent forum.